Customer Service/ Inside Sales Agent 
Job Summary

 

We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with prospective and current clients to answer questions, solve problems, and maintain our company’s reputation for high-quality service.

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Customer Service Agent Duties and Responsibilities

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• Maintain updated knowledge of all company products and services in order to provide adequate education to clients

• Provide information and instructions about relevant products and services

• Make product and service suggestions to meet the client’s specific needs

• Promptly respond to customer questions submitted via email or our website

• Answer client questions and provide information to resolve any issues

• Conduct policy reviews, update policies and coverage as needed

• Process payments and report claims

• Collect and document customer feedback and information, and share with appropriate departments and team members

• Generate interest in new products or services

• Foster and maintain relationships with clients to improve our retention rate

 

Customer Service Agent Requirements and Qualifications
 

• High school diploma or equivalent

• 1+ years of experience in a customer service-related role

• Excellent written and verbal communication skills

• Ability to foster and maintain relationships

• Organizational skills with the ability to manage numerous projects and priorities at once

• Positive, service-oriented attitude

• Coachable

• Ability to thrive in a fast-paced and sometimes high-pressure environment

• Basic computer skills and excellent phone disposition

• Willingness to work independently or as part of a team

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To apply for this position, email your cover letter and resume to:

 

jpillen@4mccutcheon.com

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